Help Center
Our team is always here to assist
Common purchase queries answered
Orders and Shipping
We have kept the purchase of your lady super customer-friendly and easy in our shop. You choose the right lady from our range. Depending on your preference, you can specify when ordering whether you would like to adapt upgrades or extras such as skin color, hair, eye color and more. Once you have made your selection, you simply enter the payment method that is most suitable for you and shop with us safely and discreetly. For the order process, we included a image below the questions.
All our ladies come in discreet packaging, which does not provide any information about the contents. The sending address also does not indicate Tebux or the content. Not even the parcel delivery person knows what beautiful thing he is delivering. We only ship through trusted carriers like UPS / DHL / Fedex.
The tracking of your package can be traced online through our tracking page here. After your order has shipped, you will receive a confirmation email with an online tracking number and a link.
Estimated Delivery Times:
- USA & Canada: 1 – 3 weeks.
- Other Countries: 1 – 3 weeks.
- Order Notice: For custom dolls, please check your email for notifications regarding your order. The total delivery time includes both the manufacturing process and shipping time. You will receive a tracking number for real-time updates. Rest assured, your custom doll is being crafted with care and will be on its way to you!
Countries We ship to
We are delighted to serve a wide range of countries across the globe. Our extensive service network includes:
- North America: United States, Canada.
- Europe: United Kingdom, Norway, Germany, Sweden, France, Italy, Spain, Netherlands, Poland, Finland, Denmark, Switzerland, Estonia, Iceland, Ireland, Austria, Turkey, Romania, Belgium, Greece, Bulgaria, Croatia, Cyprus, Hungary, Latvia, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Slovakia, Slovenia, Portugal.
- Asia-Pacific: Australia, New Zealand, Japan, Georgia, Israel.
- Africa & Others: South Africa, Bahamas, Cape Verde, Costa Rica, Fiji, Jamaica, Kenya, Kiribati, Laos, Lesotho, Liechtenstein, Marshall Islands, Mauritania, Mauritius, Palau, Panama, Papua New Guinea, Rwanda, St Kitts & Nevis, St Lucia, Saint Vincent & the Grenadines, Samoa, San Marino, Tanzania, Aland Islands.
This only works with smaller packages. Packages with dolls are not suitable for this. Packages with accessories or heads can easily be sent to a DHL packing station. If you are not sure whether your order is too large for a DHL Packstation, please contact our friendly support team.
Yes, this is possible without any problems. In this case, all you have to do is make the appropriate selection in the shopping cart and enter the correct address of the FedEx station within the checkout. There is no maximum weight for delivery to a FedEx station.
In principle, it is possible that your package will be sent to a UPS access point.
Please make sure in advance by calling the desired UPS access point whether a very large and heavy package can be accepted. The UPS guidelines specify a maximum weight of 20 kg, but most UPS access points also accept larger packages as a gesture of goodwill.
Quickly find the nearest UPS access point: here
Additional information queries answered
Tebux and Dolls
At Tebux, we offer a unique experience in the world of love dolls. Our commitment to our slogan “Fantasy made Reality” sets us apart. Unlike other websites, we prioritize exclusivity over quantity. By working closely with a select number of trusted manufacturers. We ensure the highest standards in craftsmanship. 95% of the ladies come from the same factory. We maintain consistency and quality across our entire range. We provide the same extensive customization options for efficiency. Allowing you to personalize your lady to meet your unique preferences. Choose Tebux for a one-of-a-kind journey.
The built-in skeleton and joints enable the sex dolls to assume a wide variety of positions and postures. Please refer to the illustration to make sure what movements your sex doll can perform. To ensure longer durability, you should be careful not to unnecessarily strain your sex doll’s range of motion by overstretching it.
Basically, the breast sizes depend on the mold of the doll. The breast size cannot therefore be adjusted directly. However, we do have the option of choosing “gel” as the breast filling. The gel increases breast size minimally. In most cases we can replace the doll’s body itself. So you will have the option to pick a body with a bigger breast size. Contact us in advance for this option.
No, the clothing shown is not included. We include a standard outfit, but in the photos an outfit chosen by the photographer is always chosen. If you would like to add the outfit shown to your order, please contact our team in advance.
In individual cases we can procure the outfit shown, although we will inform you in advance of the additional costs incurred.
If your doll is new and has only recently arrived, it is completely normal to notice an initially unfamiliar smell. Your doll comes fresh from production and the unusual and possibly even more noticeable smell will subside from time to time and from cleaning to cleaning. Your doll needs time to absorb the surrounding smell.
Yes, it can happen that sex dolls, especially those made of TPE (thermoplastic elastomers), take on color from dark or intensely colored clothing. This phenomenon is particularly common with newly purchased or non-colorfast clothing. This is a dyeing process in which dyes can be transferred from clothing to the doll. Fabrics made from cotton are more likely to discolor the material.
If you want to add clothes to your sex doll, we recommend the following precautions:
- Wash clothes beforehand: Wash the clothes before putting them on the doll to remove excess dye.
- Use colorfast clothing: Be sure to only use colorfast clothing, or light colors that are less likely to rub off.
- Test the clothing first: Place a piece of clothing on an inconspicuous area of the doll for a few hours or overnight to see if it rubs off. The sole of one foot is ideal for this.
- Short-term wear: Do not leave the doll in the clothes for too long, especially if you are unsure whether the clothes might stain.
Just like a luxury car, the more a sex doll is well maintained and stored then the longer the doll will last. The materials that enable the sex dolls to feel so lifelike also mean that the material is more delicate than something like wood or hard plastic. Treat your doll like a lady and she will stay with you for years to come. For more details on doll maintenance and care please visit our Doll Care section for more information.
Rule #1 when buying a sex doll:
If you are looking for a real sex doll (sex doll from the real manufacturer) and don’t want to buy a FAKE product, you should avoid sites like eBay, Amazon, Aliexpress or Alibaba .
There are a lot of unverified sellers on these sites and platforms who sell counterfeit products. The support of these sites and platforms usually doesn’t even know that these providers are scammers. In the worst case, customs will recognize the counterfeit and even keep the product. Customers are then usually stuck with the costs. Therefore, be very careful when prices are unusually low. Because dealers on these platforms will never tell you that they are selling fake dolls.
Absolutely! We understand that you have placed your trust and faith in us, which we will always uphold. Any details provided by you are stored securely in our database and no third party is allowed access to the information for targeting emails or marketing products. We take your privacy very seriously.
