Katelyn

We deliver your purchase to you free of charge. We will easily deliver to a FedEx store or DHL for pickup, rather than shipping to your residence. This is dependent on your choice; simply allow us to understand when putting your order and we can amend the shipping address. This is to ensure utmost anonymity as desired by any client.

We are not allowed to ship to but a very few countries, for example religious middle eastern countries.

Shortly after you place your order, an e-mail will be sent to you confirming your order. This implies that we have received your order and have pre-authorized your credit card for the acquisition. We review each order manually. This is vital to us in ensuring we do not miss any specified customization as dictated by our clients.

When confirmation is done, we will begin building, for customized dolls. Note that after confirmation of your order details, the order cannot be cancelled.

If you would like to vary some specifics or choices in your love doll purchase, please reply ASAP to out customer service so that we can get back to you and make the necessary changes to the order within 48hours. On request we will send you pictures of the merchandise before it is shipped.

Custom-made love dolls have a production time from between twelve to fifteen days before it is shipped. It typically takes another one week in shipping transit. This would mean that from your time of order to the time you hold your sexy love doll would take approximately three weeks. Actual time could actually vary looking on location.

Holidays, festivities or inescapable events may cause delays through the manufacturing and shipment process of the product. You can however be rest assured that your doll will get to you in good time.

It is noteworthy that countries have varying taxes on importation. This is important to our clients when we are shipping to countries outside USA. In countries as Australia, Canada, New Zealand, South America and Europe, import taxes may be needed at delivery. This has nothing to do with us as a company but entirely on the importation duties of the said country. Import duties in these countries can range between $120 - $200, and sometimes slightly more. The client is liable for import taxes and costs.

Your privacy is of absolute importance to us, and being discreet in non-negotiable. Products are delivered discreetly such that even the handlers do not know what is inside. There is no specific indication or labeling on the box that reveals the contents within. In addition, client’s details are well hidden by our privacy policy.

After you have been charged for the product, your statement bill on your credit card will show a charge from “SRSD”. Furthermore, your love doll is going to be tagged as a mannequin during clearance by customs.

Perhaps you may not want to receive the order at you place of residence? That’s not a problem. We are more than willing to send it to a FedEx store (USA orders) or DHL (every other country) and you can easily pick it up from there with a proper means of identification.

Love dolls that are ordered on custom cannot be cancelled for any reason once the manufacturing process has begun. Once product has been shipped and there is a need for a return (only accepted for exceptional reasons), then the client is liable for the payment of return shipping.

Love dolls displayed for sale on this site have been made to specifications by order to suit each buyer. Consequently the under listed is applicable to refunds and returns of any product purchased by a buyer.

We guarantee and give the simplest and best client expertise. We have consistently satisfied our customers with our 24/7 fast support. For inquiries and/or clarifications about our TPE love dolls, contact our support team